Case Study: How a construction company reduced subcontractor errors

Case Study: How a construction company reduced subcontractor errors


A construction company building office complexes in the Midwestern United States had a crippling problem. In their words, “the lists of corrections and incomplete work were getting out of control.”

All the correction items were bombarding their superintendents with non-stop, urgent phone calls, text messages, and emails, and keeping them from managing the construction process.

About a year ago, they implemented FTQ360, a digital quality management system, across all projects to get a handle on the open deficiencies. Every issue (including notes, photos, and risk factors) was recorded in the app on the superintendent’s phone on the jobsite.

All communication to and from the subcontractors was routed through the app. The app even replaced the old tracking spreadsheets, as now everyone had dashboards and listing grids to reference in the software. This digital process upgrade got the deficiency management under control.

About three months after implementation, the construction company used FTQ360 to identify which construction categories were producing the most errors.

They were able to rank each category and found that concrete and framing were producing the most errors, as well as what errors were repeatedly occurring.

Now, after the concrete and framing subcontractors completed, the superintendents were checking the work for those specific errors using checklist inspections in the app. They were preventing those commonly repeating errors from occurring, allowing the following phases in the building process to proceed more smoothly.

Taking the process one step further, the company had the subcontractors perform self-inspections using the app too. They gave the concrete and the framing subcontractors access to perform self-inspections using the same checklist inspection their superintendents were using.

This allowed the subcontractors to ensure their work was 100% complete and correct before leaving the jobsite. The subcontractors were required to take photographs of their completed work, which provided proof that the work was done right.

The building company has been using the FTQ360 app for a year now. In that time, they have reduced avoidable errors by 50%. The superintendents have fewer urgent, time-consuming phone calls, text messages, and emails. The building company is staying on top of open deficiencies, ensuring nothing slips through the cracks.

Overall, the adoption of FTQ360 has been a game-changer, offering a systematic approach to quality management that has transformed their operations and improved project outcomes.

Learn how contractors are using FTQ360 tools to reduce subcontractor errors.

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