How to Assess the Maturity Level of your Quality Management Program

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In the construction industry today, having a good Quality Management program is important – very important. Not only does it save time – in the long run – and reduce costs, it also helps to ensure you remain compliant and can dramatically improve your reputation with clients. Ultimately, having a good Quality Management program can improve your margins and make your business more successful.

Building it right first time, every time – what we call First Time Quality – is the pinnacle of construction quality management and is probably easier to achieve than you think. Despite the popular myths and misconceptions about it being difficult to implement a good program and impossible to measure it, we believe that defects are preventable and that achieving First Time Quality construction is possible for everyone.

So, if having a ‘good’ Quality Management program is important, how do you know what ‘good’ looks like? And, more importantly, how do you figure out just how ‘good’ you already are?

You need some kind of benchmark or model, right?

And that is where the FTQ360 Construction Quality Management – Maturity Model comes in. We have identified four stages of maturity – or program sophistication – that every construction company will go through and we’ll take a closer look at each one of them next. Do any of the descriptions or activities ring true with your program today?

 

Level One: Basic

At level one, punch lists take center stage as quality efforts focus on finding and fixing deficiencies. Over time, more and more defects are caught in-house and customers find fewer defects. 

Level Two: Professional

By level two, there are consistent quality inspection processes using checklists and the increase in accountability is starting to significantly reduce deficiencies. Quality to the customer will have improved dramatically and operating costs will have started to come down too.

Level Three: Advanced

At level three, dramatic deficiency reduction and quality program improvement have been achieved with a company-wide focus on First Time Quality. Management systems have evolved beyond mere compliance – ultimately reducing operating costs and improving customer satisfaction.

Level Four: Expert

By level four, most deficiencies are anticipated and proactively eliminated. Consistently achieving First Time Quality every time has helped your company to attract the best people and the best subcontractors. You are often the sole source for clients with difficult projects and there is a confidence that you will survive a downturn.

As each level builds on the one before, steady improvements can be made over time. How quickly you improve though, will be down to your appetite for rapid change and your team’s capacity to adapt.

But, before you can start to improve your program, you need to know where you are to begin with. You need to understand what you are already doing well and the best areas to focus your efforts on. You need to identify the quick wins and the tricky challenges.

To accompany the FTQ360 Construction Quality Management – Maturity Model, we have also developed a simple, but powerful, Maturity Assessment that will pin-point exactly where you are on the four-level scale. Just by answering a few simple questions, we can establish how sophisticated your Quality Management program is from basic and professional to advanced and expert.

The comprehensive Maturity Assessment scores your performance across the ten areas that will impact your Quality Management program the most. They are organization, management, strategy, accountability, planning, processes, controls, measurement, improvement and technology.

Having completed the Maturity Assessment, not only will you receive an assessment of your current performance, you will also receive a Recommendations Report outlining the steps you need to take to improve – to move up to the next level. This report is something you can use yourself or share internally to garner support for a Quality Management program improvement initiative.

So that’s a super simple way to assess the current maturity level of your Quality Management program and kick-start your improvement journey.

To take your own test now, just visit the FTQ360 Construction Quality Management – Maturity Assessment page and get started.

Good luck!

We hope you found this blog article interesting and useful. If you have any questions, please feel free to get in touch. At FTQ360, we're serious about quality. If you are too, we'd love to talk.

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