Turn-over is inevitable. A Superintendent leaves and the builder must hire someone to replace him, fast.
Typically, there’s a steep learning curve while the new hire “gets up to speed.” This can take weeks, if not months, and can produce some very costly mistakes. However, Builders can reduce the learning curve by using Quality Control Checklists in the on-boarding process.
New hire on-boarding is, simply, a systematic and comprehensive approach to familiarize a new employee with the company’s way of doing things, and get him or her “on board” as quickly and efficiently as possible. A successful on-boarding system will minimize the time it takes the new Superintendent to become a productive member of the team. Fortunately, that system is already an inherent component of a Quality Control System.
The Quality Control System can give new Superintendents a clear and concise way to learn exactly what is required to build the job. Quality Control Checklists spell out the builder’s expectations and standards. They have years of experience written into them, and document best practices and correct applications. Plus, the Quality Control System is an organized representation of the schedule and construction process. On day one, a new Superintendent can look at the various Quality Control Checklists and understand exactly what must be done, and what must be avoided.
Quality Control Checklists provide consistency, which is critical if the builder wants to maintain its standard of quality during the upheaval of change. Whether the new hire has one mentoring Superintendent or multiple trainers across several projects, he is being instructed the same way. Quality checklists guarantee that process training is being done to the builder’s specification, every time.
Checklists also reduce training hours, for both the new hire and the mentoring Superintendent(s). Because checklists are organized and the information is consistently conveyed the same way, training omissions are eliminated. Adding pictures to your checklists that show correctly done work can also add to the learning experience. There’s no room for the new hire to say, “no one told me that.” The new hire can reference the checklist as often as needed, reducing repeated calls to the mentoring Superintendent(s), and asking, “How do I do that again?”
Maintaining quality standards during turn-over is not easy. However, utilizing Quality Control Checklists allow builders to get through transitions while ensuring a consistent product is being built, decreasing learning curves, downtime and rookie errors and, ultimately, delivering a quality-built project to the customer.