Construction Quality Excellence: Reaching Level Three

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Level Three builds on the consistent inspection processes accomplished in Level Two.  Company-wide engagement in the prevention of deficiencies evolves the Quality Management System (QMS) beyond mere compliance with the stated aim of First Time Quality – building it right the first time, every time.

If you’re serious about quality and safety, then the continuous improvement of your Quality Program will probably be one of your main business goals and that is what we are going to focus on today. But we also understand that different teams have different needs, so we’ve provided a more tailored perspective based on the four main roles involved in the process that you might want to check out.

A Maturity Model to define Quality Management Program Performance

Our team at FTQ360, has developed a Maturity Model that categorizes Quality Management Program performance on a scale from Level One at the bottom to Level Four at the top – from basic and professional to advanced and expert.

To structure the model, we examined the essential quality program best practice functions and workflows and arranged them into ten groups: organization, management, strategy, accountability, planning, processes, controls, measurement, improvement, technology.

Today we are going to cover what you need to do to reach Level Three in the Construction Quality Management – Maturity Model but before we get started, you might want to learn what maturity level you are currently at.

We have built a simple, but powerful, Maturity Assessment that will establish exactly where you are on our scales from one to four – from basic to expert. By answering ten multiple choice questions, you’ll learn just how sophisticated your current Quality Management program is and the progress you’ve already made on your journey to First Time Quality excellence.

Our previous blogs Construction quality excellence: Reaching level one and Construction quality excellence: Reaching level two focus on the basic foundations you need for a good quality program and what you will need to do to develop a more professional approach to construction quality – so might be worth a quick read depending on your aspirations and current maturity level.

Level Three: Advanced

By Level Three, dramatic deficiency reduction and quality program improvement is achieved with a company-wide focus on First Time Quality. This involves systematically preventing defects and the precision-targeting of improvement initiatives.

1. Construction process deficiency dashboards and reports
You can measure First Time Quality performance using online dashboards and reports. This helps to align everyone – your team and subcontractors alike – behind the goal to build it right the first time, every time.

We recommend identifying high-quality performers as a basis for recognition, incentives and future work assignments and aligning quality measures with customer priorities – this will also help to demonstrate your capabilities to potential customers.

2. Subcontractor deficiency ranking dashboards and reports
You can focus improvement efforts on subcontractors with the most issues to take you one step closer to First Time Quality excellence. Ranking reports will help you to identify potential troubled subcontractors on a project-by-project basis or across all projects.

We recommend that you evaluate subcontractor performance for future projects, measure the results of improvement action plans and drill down to target specific deficiencies for improvement.

3. Safety compliance records and safety reporting framework
You can meet OSHA safety reporting requirements while building a foundation for a safety program.

We recommend focusing on the following records.

Observation reports

Violation reports

Toolbox talk records

Incident reports

Accident reports

Jobsite Safety Assessments (JSAs)

Safety Audits

4. Defect reduction systems
You can systematically prevent defects with a suite of quality management software features and tools. Setting measurable defect reduction goals for the company will help to set the pace of improvements for each team.

We recommend measuring company-wide defect reduction and improvement trends, increasing awareness of process changes and important details using special hotspot checkpoints, and creating Root Cause Reports to provide a detailed history of the specific deficiencies for planning preventive actions.

5. First Time Quality dashboards and reports
You can measure First Time Quality performance using online dashboards and reports. This will help you to align everyone behind the goal to build it right the first time, every time.

We recommend that First Time Quality is used as a key performance metric regardless of the size of the subcontractor and actual number of deficiencies and that high-quality performers are identified as a basis for recognition, incentives and the assignment of future work.

Systematically Prevent Defects and Precision-target Improvement Initiatives

Our key takeaway message here is that you systematically prevent defects and precision-target improvement initiatives. It’s the third major step on the road to First Time Quality excellence.

Here are some FTQ360 Software Platform features of that will help you to implement advanced analytics and reporting solutions to reduce deficiencies and integrate safety compliance.

Reduced Deficiencies
Serious software with advanced tools and functionality to proactively reduce defects. Learn more

Powerful Analytics
Serious software providing insightful performance dashboards and reports. Learn more

Integrated Safety
Serious software with built-in safety compliance and risk reduction. Learn more

If you’re interested in learning more about our Maturity Model and how you can measure your own score, this article will give you all the information you need: How to assess the maturity level of your Quality Management program – good luck!

Over to you

We hope you found this blog article interesting and useful. If you have any questions, please feel free to get in touch. At FTQ360, we're serious about quality. If you are too, we'd love to talk.

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